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Distance Learning: Parent Support

Technology Issues

 

Parent Resources

 

 

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Chromebook

I don't know my child's username and password.

Where do I enter the student log in information on the Chromebook?

The Chromebook says, "You are not authorized to use this device.  Please contact the administrator for sign-in permission."

The Chromebook says, "To unlock and restore your local data, please enter your old Chromebook password."

I need a Chromebook

The Chromebook stopped working.

The Chromebook was stolen.

 

 

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I don't know my child's username and password.

Please contact River Delta's Tech Support.

 

 

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Where do I enter the student log in information on the Chromebook?

On some Chromebooks, when the computer is open the screen will look like this:

Login Screen

If you see this screen click, "Sign in with different account."  That will bring you to this screen:

UN screen

Enter your child's username and then his/her password.

 

 

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The Chromebook says, "You are not authorized to use this device.  Please contact the administrator for sign-in permission."

Not authorized warning

Please contact River Delta's Tech Support.  He will need to reset your Chromebooks user permission.

When you contact him please provide him with serial number for the Chromebook.  That serial number should be located on the sheet of paper that you received when picked up the Chromebook.  If you are unable to find the sheet of paper, power on the Chromebook, and before you log in hold down the keys "Alt" and "V" on the keyboard simultaneously.  On the top right of the screen you will see "SN" followed by the serial number.

 

 

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The Chromebook says, "To unlock and restore your local data, please enter your old Chromebook password."

Enter Old Password

Unfortunately the Chromebook has become corrupted.  Please contact your child's principal so that you can schedule a time to exchange the Chromebook.

 

 

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I need a Chromebook.

Please contact your child's principal so that you can schedule a time to exchange the Chromebook.

 

 

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The Chromebook stopped working.

Please contact your child's principal so that you can schedule a time to exchange the Chromebook.

 

 

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The Chromebook was stolen.

Please contact your child's principal so that you can schedule a time to pick up a Chromebook.

 

 

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Home Device

• My home devise will not connect with Clever.  What do I need to do?

• I don't know my child's username and password.

What is the web address for Clever?

I type in the username and password and it is not working.

• Help logging into River Delta's Clever Homepage (English)

• Cómo iniciar sesión en la página Clever de River Delta's (Español)

• Help logging into River Delta's Clever Homepage (video)

• Multiple users in Chrome?  How to log out of Google

 

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In oder to properly connect your home devise there are steps that you must take:

1. What devise are you using? 

Clever will not work with most tablets.  The only exception is an iPad.  (iPad instructions)

• We recommend using the browser Google Chrome

- We recommend installing the Clever extension with Google Chrome.

2. Navigate to the River Delta Clever Homepage.

3. When you arrive at the River Delta Clever Homepage click the “Log in with Google” button.  Enter your son/daughters email and then password.

Clever Login Screen

4. If you have followed all the steps above and you are still unable to connect please contact the River Delta Tech Support

 

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I type in the username and password and it is not working.

First, River Delta Unified recommends using the Google Chrome browser.  The student log in is the student's  Google log in, therefore it will work best with a browser made by Google.  The link to download the Google Chrome browser.

Next, when logging into Clever for the first time, using Google Chrome, you should be prompted to download the Clever extension.  Do this.  It is very important for the Clever system to work correctly.

After clicking the link to the the river Delta Clever homepage, you will come to this page:

Clever Home

The log in information is the student’s Google email address and password.  So you will press, "Log in with Google."  You will then be prompted to enter the Username followed by the  password.

If you are using Google Chrome and have already downloaded the extension everything should work properly.

If you are still struggling, please contact River Delta's Tech Support.

 

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How do I set up an iPad to work with Clever?

1. The first step is for students to download the Clever iOS app from the App Store

2. We recommend using the browser Google Chrome

3. We recommend installing the Clever extension with Google Chrome.

4. To start, open the Clever app and enter your son/daughter's username and password.  If you do not know your son/daughter's username and password please contact the River Delta Tech Support.

5. Once you enter correct username and password Google Chrome will automatically launch/open.

6. If you have followed all the steps above and you are still unable to connect to Clever please contact the River Delta Tech Support

 

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Clever

I don't know my child's username and password.

What is the web address for Clever?

I type in the username and password and it is not working.

 

 

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Parent Email

Communication with your son or daughter's teacher, school, and our district has become even more important as our Delta communities' Shelter At Home Order has been extended and enhanced.  We encourage all parents who do not have a Gmail account to take the time to create a Gmail account and install the Gmail app on their cellular phone.  After you have created your Gmail account, please send an email including your name, your son and/or daughter's name, and their school to River Delta Unified School District.  We will enter your new Gmail address into our student information system, Aeries, and inform your son or daughter's school and teacher.

Step-by-step instructions for the creation of a Gmail account            English            Spanish

1.  Create a Gmail account

2.  Install the Gmail app on your cell phone:  iPhone     Other

3.  Contact River Delta Unified School District